Shipping policy

Shipping Policy

Last updated: August 2026

Olmart.com is a dropshipping online marketplace that works with independent suppliers and fulfillment partners. We do not manufacture, warehouse, or directly ship most products. Products may be shipped directly to customers by our suppliers or fulfillment partners.

Order Processing

Orders are generally processed within 1–5 business days after payment is confirmed. Processing times may be longer during holidays, high-demand periods, or due to product availability.

Estimated Delivery Time

Estimated delivery is 7–21 business days after shipment (approximately 1½–4 weeks). Business days are Monday through Friday and do not include weekends or holidays.

Delivery times are estimates only and may vary depending on the product, supplier, destination, carrier, customs processing, weather, and other circumstances beyond our reasonable control.

Tracking Information

When tracking is available, tracking information will be sent by email after the order has shipped. Please allow several days for tracking updates to appear.

Shipping Delays

Olmart is not responsible for delays caused by shipping carriers, customs, weather, incorrect customer addresses, or other events beyond our reasonable control.

If an order cannot be shipped within the stated shipping timeframe, we will contact the customer and provide available options as required by applicable law.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Olmart is not responsible for orders delayed, lost, returned, or undeliverable because of an incorrect or incomplete address provided by the customer.

Customs and Import Fees

Customers are responsible for customs duties, taxes, import fees, and other charges imposed by their country or local authorities.

Returns & Refunds

Olmart.com is a dropshipping marketplace. Most sales are final.

Refunds, replacements, store credit, or partial refunds may be available only for verified damaged, defective, incorrect, or undelivered orders.

Customers must contact us within 7 days of delivery, or within 7 days of the expected delivery date for an undelivered order. Please include your order number and clear photos or video evidence when applicable.

Do not return any product without written instructions from Olmart. Unauthorized returns may not be accepted or refunded.

Returns and refunds are not available for change of mind, incorrect size, color, style, variation, or address selected by the customer; used or altered items; refused or unclaimed packages; customs charges; or shipping delays outside our reasonable control.

If approved, Olmart may provide a replacement, store credit, partial refund, or refund to the original payment method.

This policy does not limit any consumer rights that cannot legally be excluded.

Contact Us

For shipping, return, or refund questions, contact:

Email: olmartmarketing@gmail.com
Phone: (202) 987-9914